We partner with enterprise teams to design, deploy, and run AI agents on the workflows that move revenue — order confirmation, COD recovery, failed deliveries, payment follow-ups, qualification. Built for volume. Governed for control. Live in weeks, not quarters.
How enterprise operators across e-commerce, healthcare, and financial services are running their customer-facing workflows on Audena.
E-commerce · MENA D2C Operator
22% more COD orders confirmed.
One Audena agent calls every cash-on-delivery order before it ships. Catches wrong addresses, fake numbers, and second-guessers — in Arabic, English, or whichever dialect the customer picked up in. The 3PL exception queue shrinks. The recovered revenue compounds.
"We were losing one in four COD orders before the customer ever saw the driver. Audena handles the call we never had the team to make."
— Head of Operations, MENA D2C retailer · 60k+ orders/month
Healthcare · Regional Network
40% fewer no-shows.
"Our front desk used to spend half the day on reminder calls. Now they don't. The schedule's fuller and the team's doing actual clinical work again."
— Director of Operations, healthcare network
Financial Services · Lender
28% recovered on aging receivables.
"Voice, WhatsApp, SMS — every touchpoint logged against the account. We stopped writing off balances we used to consider dead."
— Head of Collections, regional lender
We meet ops leaders where they are — whether the goal is to recover revenue on a specific high-friction workflow, replace a brittle BPO operation, or build the agent layer underneath your customer-facing operations.
Production-grade voice agents for the workflows that decide whether revenue lands — order confirmation, COD recovery, failed-delivery recovery, payment reminders, lead qualification, support deflection.
We connect the agent layer to the systems your operations already run on — Shopify, CRM, helpdesk, logistics, payments — and operationalize the workflows around each call so outcomes update everywhere automatically.
Every call is traceable. Every outcome is measurable. Every threshold is yours to set. Ops managers get full visibility into what the agent did, why, and what it cost — at the granularity an audit demands.
Selected engagements with enterprise and high-volume operators. Client details anonymized. We share specifics under NDA.
Labs engagements are how Audena partners with operators whose workflows are too complex, too high-stakes, or too high-volume for a self-serve setup. We work alongside your ops team — discovery to production — and instrument everything so the system gets sharper over time.
Three commitments that define how we run every enterprise engagement — the way we build, the way we deploy, and the way we measure ourselves.
We build with ops teams, not around them.
Voice AI in production is only as good as the controls around it.
We measure the things your CFO measures.
Custom pricing
A custom, sales-led plan for businesses processing 5,000+ orders a month — separate from our self-serve tiers. Priced to your volume, tied to the revenue we recover.
Pricing is custom to your volume and the workflows we run. We scope it together — no fixed tier to fit into.
You're not billed for talk time. The cost is tied to outcomes, not to how long an agent stays on a call.
A percentage of recovered revenue, or a flat rate per confirmed order — whichever maps cleanly to your operation.
Dedicated commercial terms on an annual agreement, with volume bands sized to where your operation is heading.
The pilot
For businesses processing 5,000+ orders a month. We work from your real data — not a demo — so the result you see is the result you'd ship.
No commitment until you've seen the recovery measured against your own baseline.
A 14-day run on your most recent failed COD orders, using your real data.
We measure recovered revenue against your pre-engagement baseline, together.
Full deployment with a dedicated solution architect and ongoing support.